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Performance Improvement and Management

 

Driving value out of your data

Leveraging Dr Foster’s 25 years of close collaboration with customers to understand their needs, our performance improvement and management solution suite – including the Dr Foster Healthcare Intelligence Portal – is compiled of sophisticated tools and services designed to enable healthcare organisations to better understand potential quality performance issues and identify inefficiencies within a health economy.

With hands-on support from our expert teams, you can investigate risk-adjusted quality, performance, patient safety and clinical outcomes data (including mortality), benchmark against other healthcare organisations, and identify areas for improvement and efficiency savings. Our tools also enable you to feed in multiple data sets from different areas such as primary and social care, and combine them to give a more intelligent and predictive view of your performance.

Service areas

Select a service area

Performance Benchmarking

Our Dr Foster benchmarking tools and services process a multitude of data in an intuitive way and enables drilldown to patient level to enable rapid identification of potential quality and efficiency issues and intervene quickly. It allows users to focus on quality, efficiency and market share factors and indicators.

Performance Improvement and Planning

Our next generation performance improvement and planning capabilities are tailorable to your requirements and built on a modern, flexible platform, to help you improve your performance across your organisation or system, and achieve better outcomes for your patients and population.

Tools

Dr Foster Healthcare Intelligence Portal - Efficiency

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The Healthcare Intelligence Portal for Efficiency supports planning and decision making by enabling in-depth analysis of performance issues and inefficiencies within a health economy.

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Dr Foster Healthcare Intelligence Portal - Market Share

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The Healthcare Intelligence Portal for Market Share easily enables hospitals to explore both their activity and that of competitors to understand market share and activity trends down to referral level.

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Dr Foster Healthcare Intelligence Portal - Quality

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The Healthcare Intelligence Portal for Quality provides analysis of potential quality of care issues and safety across a wide range of metrics using risk-adjusted methodology.

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Service and support

Bespoke Analytics

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To answer specific questions that are not covered by the standard measures, our highly skilled analysts as well as our consultant team is available for support. Combining the knowledge and skills available in a ‘data science’ approach means that we are able to deliver real understanding in areas that have not previously been explored.

Insights

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Our experienced consultants will review your data and information, and present meaningful insights to both management and clinicians. We adopt the role of a ‘critical friend’ providing impartial oversight of the measures key to delivering safe and efficient services. We offer flexibility in the delivery of these insights, providing reports, delivering presentations and attending the relevant internal meetings for a more discursive review.

Training

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Our tools are intuitive, but we provide training to ensure that users are able to ‘self serve’ as much as possible. Training can be delivered remotely through Microsoft Teams© which includes a screen share option. Additionally, on-site training is available when necessary, both for individuals and groups of up to six.

Consultancy Support

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Our consultants are expert in assessing benchmarked data and communicating clearly with clients what it really means. We engage closely with client teams to make sure that local factors are taken into consideration, another part is communicating learning from other organisations.

 

Tools

InFocus dashboards

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InFocus makes complex clinical and operational information easily understandable for decision makers by summarising in one place how your organisation is performing on quality of care and efficiency.

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InFocus+

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InFocus+ is the advanced functionality package of our InFocus dashboards, able to take in different types of data, and making it easier and quicker to identify and predict areas of variance and opportunities for improvement, both for your own organisation, as well as for your system.

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Service and support

Bespoke measures and dashboards

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We can work with you to respond to the changing environment. By combining bespoke analysis with an agile dashboard environment, we can deliver new and focused metrics using data from many sources. New dashboards and measures can be either project-specific and time bound, or operationally necessary and widely distributed.

Bespoke Analytics

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To answer specific questions that are not covered by the standard measures, our highly skilled analysts as well as our consultant team is available for support. Combining the knowledge and skills available in a ‘data science’ approach means that we are able to deliver real understanding in areas that have not previously been explored.

Consultancy Support

%s

Our consultants are expert in assessing benchmarked data and communicating clearly with clients what it really means. We engage closely with client teams to make sure that local factors are taken into consideration, another part is communicating learning from other organisations.

 

Insights

%s

Our experienced consultants will review your data and information, and present meaningful insights to both management and clinicians. We adopt the role of a ‘critical friend’ providing impartial oversight of the measures key to delivering safe and efficient services. We offer flexibility in the delivery of these insights, providing reports, delivering presentations and attending the relevant internal meetings for a more discursive review.

Training

%s

Our tools are intuitive, but we provide training to ensure that users are able to ‘self serve’ as much as possible. Training can be delivered remotely through Microsoft Teams© which includes a screen share option. Additionally, on-site training is available when necessary, both for individuals and groups of up to six.

Our Expertise

We use crude, risk-adjusted methodology to analyse your organisation’s performance, costs, efficiency and outcomes

Risk-adjusted benchmarking

Risk-adjusted benchmarking uses standardised ratios to allow you to compare your organisation’s outcomes, e.g. mortality or readmissions, against the national average after adjustment for factors that are beyond the control of your organisation.  This highlights the areas in which your organisation is performing above or below expected ranges.

Performance analysis

Our InFocus Command Centre view puts all the indicators you need to understand your service in one place. By drilling into the indicators where significant variance is reported, either compared with previous months or the peer, users can immediately see how that part of the organisation is performing in all other measures.

Data visualisation and extraction

The visual language in InFocus is consistent, ensuring that once users know how to interpret one indicator, they know how to interpret all of them. Simple colour coding based on recognized statistical processes in conjunction with immediate access to the patient data that the indicators are reporting on, means the user can both see where issues are and pull the records to look in more detail.

Market share analysis

Market share analysis helps you to explore both your organisations activity and that of your key competitors for a particular care setting or area of interest. Understanding trends in activity will allow you to identify where you are gaining or losing a share of the market.

Case Studies

Getting it Right First Time (GIRFT)

Combining Dr Foster’s expertise with clinician input to provide meaningful metrics for GIRFT

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